Returns, Refunds, and EU Right of Withdrawal

General Return Policy

All sales are final.

We do not accept returns or exchanges except in cases where an item arrives damaged in transit or is defective.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us as soon as possible at store@museumofgraffiti.com and include:

• Your order number
• A photograph of the item and its condition
• A brief description of the issue

Claims are reviewed on a case-by-case basis, and we will work toward an appropriate resolution, which may include a replacement, exchange, or refund.

Gift cards are non-refundable.

European Union Customers – Right of Withdrawal

If you are a consumer located in the European Union, you may have a legal right to withdraw from your purchase within fourteen (14) days of receiving your order, subject to applicable laws and any statutory exemptions.

To exercise your right of withdrawal, please use the Withdrawal Request form available on our website or contact us at store@museumofgraffiti.com before the withdrawal period expires.

Your request must include:

• Your full name
• Your order number or order reference
• A clear statement that you wish to withdraw from the purchase

Upon receipt of your withdrawal request, we will send confirmation of receipt by email.

If your withdrawal request is accepted under applicable law, you must return the item(s) in accordance with the instructions provided. Returned items must be unused and in their original condition unless otherwise required by law.

Please note that certain products may be exempt from the right of withdrawal under applicable EU consumer protection laws, including but not limited to customized, personalized, or otherwise exempt products.

Shipping Protection

If you selected Shipping Protection at checkout, your order is covered in the event of loss, theft, or damage during transit.

To file a claim, please contact the Shipping Protection provider directly:

claims@shiptection.com

When submitting your claim, please include:

• Your order number
• Any available screenshots or supporting documentation
• A brief description of the issue (lost, stolen, or damaged package)

Once your claim is submitted, the Shipping Protection team will review your case and assist you with a replacement or resolution.

Please note:

• Claims must be filed directly with the Shipping Protection provider.
• We are unable to process replacements or refunds for protected orders until a claim has been reviewed.
• Processing times may vary depending on claim volume.

If you did not purchase Shipping Protection, we are not responsible for lost, stolen, or damaged packages once they have been marked as delivered by the carrier.